The sophisticated itinerary app for the XL Travel Group, XLGO, is a first in the South African market and the first to deploy Trip Assist, Travelport’s new mobile technology for agencies.
Travelport (NYSE: TVPT), a leading Travel Commerce Platform, and XL Travel recently launched the new app for the XL Travel Group, one of the largest travel consortia in South Africa with over 160 travel agency members across both business and leisure travel. The new app XLGO will help customers of XL Travel’s agencies across South Africa, providing advanced mobile travel capabilities such as flexible itinerary management, real-time communications, duty of care and day of travel assistance.
XL Travel agencies can build stronger relationships with travellers by providing the right experience and information at the right time in the channel they use most, the mobile channel. The XLGO offers a personal digital travel concierge service through a powerful set of mobile tools including smart itinerary management, day of travel assistance, push-notification reminders, real-time alerts and the ability to call an agent from within the app. Agencies have more opportunities to connect, support and engage end-travellers at every stage of their journey, providing a seamless, trusted and personalised mobile customer experience in line with the expectations of today’s ‘always-on’ traveller.
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Traveller engagement is the main focus with later features planned to encourage user control via the ability to request flight changes, select preferred seating and the ability to synch trip information with personal calendars from within the app.
- Travelport Engage, a flexible mobile messaging tool, delivers relevant and personalised travel updates during and after every trip.
- Automatic itinerary updates and organised trip segments help to easily navigate itineraries.
- Real-time assistance at the tap of a finger connects travellers directly to a support agent.
According to Marco Ciocchetti, CEO of the XL Travel Group, business and leisure travellers no longer just want mobile technology to transform their travel experience; it is an expectation. Robyn Christie, General Manager at Travelport South Africa, commented: “In an increasingly smartphone-led communications world, we are committed to improving customers’ travel experiences with sophisticated mobile solutions that exploits the expertise and experience of Travelport Digital.” View a video of the XLGO app here.
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Source and images: Travelport